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Operations & systems
Nurse teleassistance and AI in prehospital triage
Teleassistance and Artificial Intelligence to Support Prehospital Triage by Emergency Nurses: A Scoping Review
Journal of Emergency Nursing · 2026-10-13 · Added 15 October 2026
Scoping review (5 eligible studies from 1,214 records) of nurse-led teleassistance and AI in prehospital triage found video teleassistance was associated with fewer inappropriate ED transfers, while AI-supported triage evidence remains thin.
- Study type
- Systematic review
- Design
- Scoping review (JBI methodology, 2005–2024 searches)
- Participants
- 5 included studies (from 1,214 records screened)
- Main finding
- Video teleassistance was associated with fewer inappropriate ED transfers; only 2 experimental studies, 2 observational studies and 1 qualitative study met inclusion
- Caveat
- Only 5 eligible studies, and 43.6% of full texts couldn't be retrieved, so the evidence map is sparse and possibly skewed
- Bottom line
- Context only
Why it matters in Australia (Medium relevance). Nurse-staffed dispatch triage is a different staffing model to Australian ambulance call centres, though keep-at-home referral pathways are a growing interest here.
Learning goal
Understand how nurse-led teleassistance and AI triage could reduce inappropriate ED transports in my practice.
More
- Topic: Operations & systems
- Daily scan: 15 October 2026
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