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Workforce & wellbeing

Resilience as a skill, not a trait

Ask the experts: a practitioner-centred approach to resilience in emergency medical services
European Journal of Psychotraumatology · 2026-10-20 · Added 22 October 2026

Semi-structured interviews with 20 Queensland paramedics and dispatchers framed frontline resilience as a trainable expert skill — a deliberately entered 'work mode' with preparation, containment and recovery phases — rather than a fixed trait.

Study type
Qualitative
Design
Qualitative reflexive thematic analysis
Participants
20 Queensland paramedics and dispatchers (tenure 2–38 years)
Main finding
Three intensifiers (unpredictability, moral weight, personal threat) and three coping themes (baseline buffers, work mode, social scaffolding) emerged, with work mode showing features of skilled performance
Caveat
Small single-service sample analysed by the interviewers themselves
Bottom line
Context only

Why it matters in Australia (High relevance). Australian ambulance workforce research with direct implications for how wellbeing programs are designed and evaluated across services.

Learning goal

Build my capacity to treat resilience as a trainable skill through deliberate preparation, containment and recovery.

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